Richard Smith is a seasoned operations executive with a proven track record of success in fast-paced, high-growth environments. Richard’s expertise lies in building and scaling efficient, technology led organizations, with a focus on operational innovation and service excellence. He has held leadership positions at prominent companies like Therabody and WHOOP, where he spearheaded initiatives to enhance customer satisfaction and drive business growth.

Prior to his focus on customer experience, Richard honed his strategic and operational skills at Uber, where he led service design globally and various operations teams across Europe, Middle East and Africa. His diverse experience also includes management consulting at Bain & Company, where he advised clients in the technology, media, and telecommunications sectors. Richard holds an MBA from The Tuck School of Business at Dartmouth.